Columbus SMP Studio

Tony is Great Barber, and this Shop has an Excellent, Clean, And Family Friendly Environment, in a Large , and Beautiful Space,  in a Great Area..... I would definitely recommend it to Anyone

Great cuts and customer service. Shop is really nice, clean.

Tony is super hospitable. And an excellent barber!

HAIRCLUB

I had a very bad experience with Hair Club. After waiting for four months, they brought the wrong size for the my wig even though I had provided them with an old sample of my correct size. At the end,...

I had a very bad experience with Hair Club. After waiting for four months, they brought the wrong size for the my wig even though I had provided them with an old sample of my correct size. At the end, their response was simply that I would get a refund. My appointment to have the wig fitted was also postponed more than twice. Therefore, I recommend looking for another company.

I've been with Hairclub for over twenty years and THE STYLISTS ARE GREAT but both the corporate and local level management teams are going to drive this company out of business!

The company has since been sold multiple times and with that, their quality has also gone down hill fast!  I've been there long enough to tell a good product from a bad one.  Initially, most of my hair systems would last well over two months with quality hair that remained intact and the system itself intact.  Not anymore!

I don't know what they are doing, but the hair systems do not hold their color (maybe two weeks if you are lucky), they shed terribly and the system lace (it's backbone) unfurls and further causes hair shedding and for almost $500.00 a month, you would expect FAR better!

Making matters worse is that I've seen so management turn over which is yet another indicator the company just doesn't know what they are doing or the customers they are losing!   The last straw for me, is that for the past ninety days, despite my communication with their management and scheduling team, I'm always getting calls from them at the last minute claiming they need to either move my appointment by at least forty-five minutes or cancel and reschedule because either someone was double booked or another stylist called off that day, etc.

In addition, even my requests to change appointment dates when made a week in advance seem to fall on deaf ears or I'm told "Oh, I'm sorry, ________________ must have forgot to leave me a note about that."  Well, I guess communication and attention to customer needs are also not of much importance or concern here anymore like they were years ago!  Corporate is even not listening to their own employees who operates their business:
THIS PLACE DESPERATELY NEEDS MORE STYLISTS TO HANDLE THEIR CLIENT BASE! ! !

The overall deterioration of this center after twenty years of being a loyal customer in addition to how corporate treats their employees and their customers has forced me to begin discussions with other businesses who will hopefully value me and treat me the way I deserve to be.

Take it from me, I (and you) deserve a far better company and service!

PS:  The "response from the owner" was a joke!   I tried calling them and spoke to someone named Nick Lubonovic (who I also spoke with during another matter months before) and he promised then and NOW to get back to me and never did! TWICE! On two different matters!   I don't trust a word this guys says.  Everyone can make a mistake . . .but twice?!?!  Come on now!  DO BETTER!

The place is a complete mess right now. All they give are excuses as to why they can't give you a quality product.  My last visit was literally traumatizing. I was not respected or listened to and put with an inexperienced stylist who absolutely butchered me. It seems that all they care about, is taking my money without giving me what I pay for, and trying to make it like it's somehow my problem. I am so disappointed.

Denice is awesome! She has been amazing with the knowledge and care she gives! She has made the process so easy for me to understand! Excited for the rest of my treatment and loving the results so far!!

Wow talk about customer( Mrs Denise is whom I  speaking of) you can just tell when someone loves what they do and she does and my hair and scalp will never be the same because of it…. Listen if she services you, you won’t want anyone else! Best hair dresser of my life and that’s the truth

Wayne's Concept Hair Replacement - Hair Care, Beauty Salon

Wayne's Concept Hair Replacement

Totally updated office.  Very professional and respectful of my situation.  Absolutely no pressure sales.  Just a very informative consultation thoroughly explaining all my options

SMP Clinics & Services in Columbus, Ohio

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Columbus SMP Studio

HAIRCLUB

Wayne's Concept Hair Replacement